Do you remember the last time you took something out of the freezer and stuck it in the microwave? You were hoping for a tasty treat. But when the buzzer went off, you grabbed your food and stuck your fork in only to find a frozen middle.
The edges were hot and bubbly, but the center was just as cold as when you got it out of the fridge.
In today’s ever-increasing complexity of business, companies of all sizes are developing frozen middles.
What exactly does that mean?