cliff savage

Navigating the Challenges of Labor-Oriented Businesses

Welcome to my latest blog post, where I delve into the intricacies of leading labor-oriented businesses with a special focus on service-based industries. I recently had the pleasure of hosting Clifton Savage on my podcast, “Leadership Powered by Common Sense,” and our conversation was nothing short of enlightening. Clifton, with his extensive background in the labor workforce, shared invaluable insights that I am eager to pass along to you.

Understanding the Frontline: A Conversation with Clifton Savage

Clifton Savage is a seasoned expert in guiding leaders within service-based businesses, particularly those with a labor-oriented workforce. His expertise shines in the roofing industry, where he has honed his approach to building robust teams and fostering a culture of excellence. During our discussion, Clifton underscored the importance of truly grasping the needs of frontline employees and the hurdles that leaders in these sectors must overcome.

Building a Strong Team and Culture

One of the recurring themes in our talk was the critical nature of profitability, sustainability, and the art of delegation. Clifton stressed the transition from manager to leader, highlighting the pitfalls of getting mired in daily operations at the expense of strategic business growth. We both agreed that a strong company culture is pivotal for motivating employees and ensuring their retention.

Leading by Example

Leadership is not just about giving orders; it’s about setting an example. Engaging with your team and empowering them to advance both personally and professionally is a cornerstone of effective leadership. Clifton shared his belief in being a service-first leader, proactive in crafting a positive work experience for employees, which is instrumental in attracting and retaining top talent.

The Ripple Effect of a Positive Work Experience

We also touched on the influence of word-of-mouth referrals and how a positive work environment can be a magnet for new talent. Clifton provided anecdotes on how small acts of recognition can significantly uplift employee morale and foster a more positive workplace.

Embracing Lean Principles and Kaizen

Clifton didn’t stop there; he delved into the importance of lean principles and the concept of kaizen—continuous improvement. He emphasized the necessity for sustainable practices and systems that are straightforward enough for everyone to adopt and maintain. Leadership bears the responsibility of making businesses more sustainable and adept at attracting, training, and retaining talent.

Allocating Time for People Development

I contributed to the conversation by highlighting the importance of dedicating a substantial portion of an owner’s time to people development and retention. I suggested that owners should allocate 30 to 40% of their focus on this area, as it is vital for business growth and scalability.

Taking Full Responsibility

Clifton reiterated the need for owners to take full responsibility for their people, even if their strengths lie elsewhere, like in sales or management. Recognizing one’s weaknesses and seeking help to address them is a sign of a mature leader.

Final Thoughts and Resources

Our discussion concluded with my acknowledgment of the valuable insights Clifton Savage provided. For those interested in learning more about his approach and services, I encouraged listeners to visit his website.

In summary, our conversation highlighted the significance of implementing sustainable and efficient systems, focusing on people development and retention, and recognizing and addressing weaknesses in business leadership. These are the pillars that can support a thriving, labor-oriented business in today’s competitive landscape.

I hope this blog post has given you a taste of the rich dialogue from the podcast and that you’ve gained some actionable insights to apply in your own leadership journey. Remember, the success of your business is as much about the people you lead as it is about the services or products you offer. Lead with common sense, lead with empathy, and watch your business transform.

Guest Bio:

Over the past 15 years Clifton Savage has specialized in reducing the cost of untrained and disengaged employees… and it starts at the top level of leadership. This led him to starting his own company, Service Leaders Society.

Having worked in industries from aerospace & automated manufacturing, to fitness and construction, he can say “I’ve seen a lot and it all boils down to the same principles.”

His goal in life is to enlighten, empower and equip leaders and their teams to be make better use of their time, energy and money, and do so in an authentic and driven way.

Small business owners will hit an invisible wall that can stall the growth of the company. The key reason there is a wall is that owners need to shift from manager to leader. The question is, how to do that?

Doug is a coach for CEOs and Senior Leadership Teams with 30 years of leadership experience. He is the president & CEO of Doug Thorpe Group. Doug is also a podcast host.

He helps owners understand the ways they need to reshape their thinking and attitude to make a successful break through the wall.

Learn how to move from Founder to CEO.

LinkedIn: https://www.linkedin.com/in/dougthorpe/

Doug Thorpe Website: https://dougthorpe.com/

Podcasts: https://podcasts.dougthorpe.com

Twitter: https://twitter.com/dougthorpe_com

Doug Thorpe Facebook: https://facebook.com/headwayexec

Instagram: https://instagram.com/dougthorpe_com

YouTube: https://youtube.com/@dougthorpe

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