From Answering Phones to Leading a Multi-Million Dollar Business: A Conversation with Jacky Fischer
In a recent podcast episode, I had the pleasure of hosting Jacky Fischer, a successful entrepreneur based in Houston. Jacky’s journey from helping her father’s furniture business at the age of 12 to owning and managing a multi-million dollar moving company is nothing short of inspiring. In this blog post, I’ll share some of the key insights from our conversation.
The Journey to Success
Jacky’s entrepreneurial journey began at a young age, helping her father with his furniture business. When her father fell ill, Jackie stepped in to run the company. Despite facing numerous challenges, including securing financing and managing the company, Jacky’s determination and hard work paid off. Today, she is the proud owner of Three Men Movers, a successful company that operates in Houston, Dallas, San Antonio, and Austin, completing around 40,000 jobs per year.
Under Jacky’s leadership, the company’s annual revenue has grown from $3 million to over $40 million in the span of 20 years. She expanded the business by adding three new locations and a storage product. Despite her initial lack of business experience, Jacky’s journey inspired her to write a book to help other entrepreneurs navigate the challenges of scaling their businesses.
The Growth Paradox
In our conversation, Jacky and I discussed her book, “The Growth Paradox.” The book provides a guidebook with exercises and step-by-step processes to help entrepreneurs navigate the challenges of scaling their businesses. Jacky emphasizes the importance of building a strong foundation for growth and dispels the misconception that scaling is solely about making more money.
We also discussed the concept of the growth paradox, where companies hit an invisible wall during their growth journey. The role of the owner-founder is pivotal in determining the success or failure of the business. Jacky cautions against complacency and stagnation that can arise from fear of failure and taking risks. She emphasizes the need for owners to embrace risks and make difficult decisions to propel their businesses forward.
The Visionary and the Integrator
One of the challenges that founders face is balancing the roles of being the visionary and the integrator in their business. We discussed Gino Wickman’s teaching that suggests it’s okay for the founder to be solely the visionary and hire someone else to execute the day-to-day operations. However, many owners struggle with letting go and delegating, whether it’s due to ego or limiting beliefs.
We shared an example of a successful restaurant chain where the three founders realized they needed a CEO to handle the operations as the company grew. They hired someone with experience in operating larger chains and saw their business grow from $40 million to $100 million.
Building a Strong Company Culture
Jacky and I also discussed the importance of building a strong company culture and the impact it has on employee performance and overall success. We identified three groups of employees: reliable rock stars, the middle group, and the third group who show little interest in following rules or performing their duties.
Jacky believes that culture is not just about perks like yoga classes or free snacks, but rather about shared values. She emphasizes the importance of living and breathing these values, rather than just having them written on walls or in memos.
Our conversation with Jacky Fischer was insightful and inspiring. She shared her journey, her challenges, and her successes, providing valuable lessons for entrepreneurs and business owners. If you’re interested in learning more about Jacky and her work, you can visit her website, jackyfischer.com, and find her book on Amazon.
Remember, building a successful business is not just about making more money. It’s about building a strong foundation, embracing risks, and creating a culture that aligns with your values. As Jacky’s story shows, with determination and hard work, you can overcome challenges and achieve success.
Jacky Fischer grew up working in a variety of crazy family businesses, pretty sure her parents violated every child labor law out there. She gained her initial education from the school of hard knocks and later earned her MBA from Rice University. In 2003, she purchased her parents’ moving business, transforming it from $3 million in annual revenue to over $40 million.
Jacky recently completed her debut book, “The Growth Paradox,” set to release in November. The book introduces a revolutionary management approach that not only protects small business owners from growth-related pitfalls but also offers a practical guide brimming with exercises for scaling. Currently, Jacky heads 3 Men Movers, a leading moving company known for its innovation and stellar customer service.
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Small business owners will hit an invisible wall that can stall the growth of the company. The key reason there is a wall is that owners need to shift from manager to leader. The question is, how to do that?
Doug Thorpe. Doug is a coach for CEOs and Senior Leadership Teams with 30 years of leadership experience. He is the president & CEO of Doug Thorpe Group. Doug is also a podcast host.
He helps owners understand the ways they need to reshape their thinking and attitude to make a successful break through the wall.
Learn how to move from Founder to CEO.
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